Thank you for choosing V-DELIVER VAPES for your vaping needs. We are committed to providing you with high-quality products and excellent service. Please take a moment to review our Shipping and Returns Policy.
Shipping Information
Order Processing:
- Orders are processed and shipped within 30 minutes to 1 hour after checkout receipt is issued.
- You will receive a confirmation email along with your invoice, along with an email containing the estimated time of arrival once the driver picks up your order and is on his way.
- All orders are shipped via Local Delivery by default to the address provided during checkout.
- For orders outside of British Columbia, All orders are shipped via Canada Post.
Delivery Time:
- Delivery times may vary based on your location and shipping method chosen during checkout. Typically for Local delivery, orders take 30 minutes to 1 hour.
- Please allow for additional time during peak seasons or holidays.
Shipping Costs:
- Shipping costs are fixed for local delivery or Canada Post at $10.
- Free shipping may be available for order above $100. Check the website for current promotions.
Returns and Exchanges
Defective or Damaged Items:
- If you receive a defective or damaged item, please contact our customer service within 7 days of receiving your order.
- Provide clear photos of the defective or damaged item along with your order number.
Refund Policy:
- Due to the nature of our disposable devices, we do not offer refunds for products that have been opened, used, or if you simply change your mind.
- Refunds will only be issued for defective or damaged items that meet the conditions outlined in our policy.
Return Process:
- Contact our customer service team at vdelivervapes@gmail.com within 7 days of receiving your order.
- Include your order number, a description of the issue, and clear photos of the defective or damaged item.
- Our team will review your request and provide further instructions, including the possibility of a replacement or refund.
- If a return is authorized, ship the item back to our designated address 15951 Fraser Hwy, Surrey, British Columbia within 14 days of receiving authorization.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective/damaged item.
- We recommend using a trackable shipping service and purchasing shipping insurance.
Contact Information:
- Customer Service Email: vdelivervapes@gmail.com
- Customer Service Phone: 604-704-4597
We appreciate your understanding and cooperation. If you have any questions or concerns, please don't hesitate to contact our customer service team.
Thank you for choosing V-DELIVER!