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Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service within 7 days of receiving your order. Provide clear photos of the defective or damaged item along with your order number. Refund Policy: Due to the nature of our disposable devices, we do not offer refunds for products that have been opened, used, or if you simply change your mind. Refunds will only be issued for defective or damaged items that meet the conditions outlined in our policy. Return Process: Contact our customer service team at vdelivervapes@gmail.com within 7 days of receiving your order. Include your order number, a description of the issue, and clear photos of the defective or damaged item. Our team will review your request and provide further instructions, including the possibility of a replacement or refund. If a return is authorized, ship the item back to our designated address 15951 Fraser Hwy, Surrey, British Columbia within 14 days of receiving authorization. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective/damaged item. We recommend using a trackable shipping service and purchasing shipping insurance. Contact Information: Customer Service Email: vdelivervapes@gmail.com Customer Service Phone: 604-704-4597 We appreciate your understanding and cooperation. If you have any questions or concerns, please don't hesitate to contact our customer service team.